Terms & Conditions

Effective Date: 24.07.2025

These Terms & Conditions govern your use of the website www.alvoratravel.com ("Website") and any correspondence with Alvora Travel SIA ("we," "our," or "us"). By accessing or using our Website, submitting a booking request, or corresponding with us, you agree to be bound by these Terms.

0. Definitions

"Company" refers to Alvora Travel SIA.
"Client" refers to the individual, group, or entity booking the service.
"Passenger" refers to any person using the booked transportation.
"Reservation" refers to a service request made by the Client.
"Contract" means the agreement between the Client and Alvora Travel SIA upon confirmation of a booking.
"Service" includes the transport and any additional services provided.
"Driver" refers to the individual operating the vehicle.

1. Company Information

Alvora Travel SIA is a transportation and travel service provide registered in Latvia. We operate globally with service bases in all served countries.

2. Intellectual Property

All content on this Website (including text, graphics, images, logos, and software) is the property of Alvora Travel SIA or its licensors and protected by copyright, trademark, and other intellectual property laws. You may download and print extracts for personal, non-commercial use only. No part of the Website may be copied, reproduced, republished, or distributed without our prior written consent.

3. Use of the Website

You agree to use this Website lawfully and responsibly. You must not misuse the Website by introducing viruses, attempting unauthorized access, or transmitting harmful or illegal material. We reserve the right to deny access at our sole discretion.

4. Third-Party Links

Our Website may contain links to third-party websites. We do not control or accept responsibility for the content, terms, or practices of these websites. Access them at your own risk.

5. Booking and Payment

  • Bookings must be made via email: info@alvoratravel.com. Reservations are only confirmed after full payment and written confirmation from us.

  • All deposits are non-refundable. Deposit is at least 30% of the total amount if not agreed otherwise at the moment of confirmation. Special deposit conditions might apply for individual cases.

  • If booking is made less than 30 days before the service date, full payment is required to confirm the booking.

  • You may pay a 30% deposit to confirm the service. However, full payment must be completed no later than 14 days before the scheduled service date, or otherwise agreed due date.

  • If the full payment is not received in time, Alvora Travel SIA reserves the right to cancel the service without refund of any deposit paid.

  • Accepted payment methods: bank transfer. Credit Card payments are possible in some cases but limited - please talk to our team.

  • Invoices are issued based on the payment method and must include full company billing details if applicable.

  • Price offers are not fixed and may change based on availability, vehicle location, dates, and other operational circumstances. Offers are valid for a limited time and subject to re-confirmation upon payment.

  • If payment is made but the originally proposed vehicle is no longer available, we will inform the client and attempt to offer a suitable alternative. Additional charges may apply.

  • All communication must be held in written form by email.

  • All Bank and transaction costs must be covered by the client.

6. Changes and Cancellations

  • Clients may request changes or cancellations in writing. Approval is subject to availability and additional fees may apply.

  • Cancellations must be confirmed in writing by Alvora Travel SIA to be valid.

  • If service is cancelled 14 or less business days before service: 100% of the amount is non-refundable.

  • If service is cancelled 15 or more business days before service: Paid deposit is non-refundable.

  • No-show (You or your group is not present at pickup within 30 minutes): 100% charge.

  • Refund requests must be submitted within 7 days of cancellation confirmation and may take up to 14 working days to process.

  • If a client experiences an unexpected situation affecting the service, they must notify our office within 12 hours of the incident. We will make reasonable efforts to assist based on the nature of the issue and contract terms.

  • If, after review, we determine the complaint is not justified and our contractual obligations were fulfilled, we reserve the right to deny any refund request.

7. Client Responsibilities

  • Clients must behave respectfully, follow local laws, and cooperate with Alvora Travel SIA staff and partners.

  • Clients are liable for any damages caused by them or their party.

  • Failure to meet financial obligations (e.g. providing accommodation or meals for drivers, if agreed) may lead to service termination and additional charges.

  • Clients are not permitted to arrange or agree on any additional services, detours, or extensions directly with the driver. All such requests must be communicated in advance with the Alvora Travel SIA office and agreed upon in writing. Charges may apply for any adjustments.

  • Clients must provide the correct, complete, and precise destination address and confirm that it is suitable and accessible for the vehicle type requested. Alvora Travel SIA and its drivers will do their best to follow the route and itinerary provided, but Alvora Travel SIA cannot be held liable for errors in the address, incorrect timing, or inaccessible roads—especially in locations where large vehicles cannot safely or legally enter. If the address is incorrect, unsuitable, or unreachable, Alvora Travel SIA reserves the right to deliver the service to the nearest physically accessible location or offer an alternative solution. Clients are solely responsible for these details, and no refund shall be issued under such circumstances.

  • If an itinerary needs to be changed at the last minute due to circumstances beyond Alvora Travel SIA control (such as road renovations, detours, traffic congestion, or closures), Alvora Travel SIA is not responsible for delays or alternate arrival routes. The client is responsible for ensuring the practicality and feasibility of the proposed itinerary. In such cases, the client shall not be entitled to any compensation or refund.

  • All drivers operate under European Union driver working time regulations. If the client or group is late for the agreed pickup time, and waiting would cause the driver to exceed their legally permitted working hours, the driver may leave without completing the pickup. Unless a prior written agreement is made with a Alvora Travel SIA representative at least 24 hours before the service begins, this will be considered a no-show. In such cases, the client shall not be entitled to any refund or compensation. If no waiting time has been pre-arranged or stated in the service agreement, a maximum waiting time of 30 minutes is included in the service. After this time, the driver is authorized to leave in order to comply with their schedule and not impact subsequent services.

  • Any booking confirmation, written instruction, or payment made by the Client constitutes full and unconditional acceptance of these Terms & Conditions. The Client confirms that they have had the opportunity to review the Terms & Conditions and accepts responsibility for ensuring they are fully understood prior to confirming the service.

8. Our Commitments

8.1 Contact with Bus Drivers:

Please note that, in accordance with the General Data Protection Regulation (GDPR), not all driver contact details can be shared. Driver information will be provided only when available and only for trip-related coordination, in line with data protection principles.

If driver details are not yet available, our support team is available to assist you at +44 20 4577 4112

As part of our commitment to maintaining professional boundaries, please note that driver contact information is shared strictly for urgent, trip-related communication only (e.g., immediate pickup clarification or delay). It is not permitted to contact drivers for non-urgent, private, or personal reasons. Our drivers are responsible for safely transporting you from point A to point B and are not available for tour guiding, coordination, or general inquiries.

8.2. Punctuality and Refunds:

Bus drivers are expected to arrive on time. However, there might be unforeseen circumstances (traffic, road construction, weather, accidents/hazards, etc.), that could affect the time of arrival. Please note that in the event of such a delay, no refund will be eligible. We appreciate your understanding in this matter.

8.3. Service quality

We strive to arrange the service subcontracting our local partners to the best of our ability in accordance with the service outlined requirements.

9. Disclaimers and Limitations

We provide our Website and services "as is." We make no warranties about the accuracy, completeness, or availability of the Website. We are not liable for delays, interruptions, or any damages, unless due to gross negligence or intent, and only as allowed by law.

10. Force Majeure

At Alvora Travel SIA, we cannot be held liable for any loss, inconvenience, or damage caused by circumstances beyond our control. Please note the following:

We are not responsible for any loss, inconvenience, or damage resulting from war, threat of war, riots or civil strife, terrorist activities, industrial disputes, natural disasters, fires, sickness, adverse weather conditions, airport regulations, temporary or technical issues, mechanical or electrical breakdowns of transport, or any facilities within advertised accommodations. We are not liable for any damages arising from the explosion of a nuclear plant or any part thereof, or any radioactivity or contamination resulting from such events. In the event of technical or mechanical issues with transportation, we will promptly contact our local partners who provide the bus service. We will work diligently to resolve the issue and, if necessary, arrange for a replacement bus. The time required for bus replacement depends on the distance the new bus needs to cover.
Please understand that certain circumstances are beyond our reasonable control, and we will make every effort to minimize any disruptions and ensure your safety and comfort.

Cancellations or changes initiated by the Client due to weather conditions, flight delays or cancellations, strikes, or other events beyond our control are non-refundable. Where operationally feasible, we may assist in arranging alternatives, without obligation or guarantee.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Website after changes constitutes acceptance.

12. Data Privacy & Communication

We collect email addresses and other contact details for operational and marketing purposes. Clients may receive newsletters, offers, or service updates via email. You can unsubscribe from our marketing communication at any time by using the unsubscribe link or by contacting our team directly.

By making a booking, the Client consents to the sharing of personal information with third-party service providers solely for the purpose of service fulfilment.

13. Late Payment Policies

Any invoice not paid by its due date shall accrue a late payment penalty of 0.2% of the outstanding invoice amount per calendar day, calculated from the day following the due date until full payment is received. The Client shall also be responsible for all reasonable costs incurred in recovering overdue amounts, including debt collection agency fees, legal fees, court costs, and any other recovery expenses permitted by applicable law.

This late payment penalty is without prejudice to any statutory interest or compensation rights available to Alvora Travel SIA under applicable law.

14. Additional Policies

  • Passengers are responsible for fastening their seat belts where available and for remaining seated while the vehicle is in motion.

  • Clients must inform Alvora Travel in advance of any passengers requiring mobility assistance or wheelchair access. While we aim to accommodate such needs, clients remain responsible for assistance during boarding and disembarking.

  • Clients may not bring animals on board without prior written approval, except for certified guide dogs notified in advance.

  • Smoking is strictly prohibited on all vehicles used in our services.

  • Consumption of food and alcohol is not permitted on board unless previously agreed in writing. Illegal substances are strictly prohibited.

  • Luggage must be safely stowed as instructed by the driver. Large or bulky items may be refused if not previously declared. Alvora Travel is not liable for lost, stolen, or damaged personal property.

  • Only printed or digital signage approved by Alvora Travel may be displayed on our vehicles.

  • Clients and all passengers must follow safety regulations while on board, including wearing seatbelts where required. Any damages or cleaning fees due to passenger behavior will be charged to the client.

  • Drivers may refuse service to any individual exhibiting unsafe or abusive behavior. In such cases, no refund will be issued.

  • We are not responsible for items left in vehicles. Found items may be returned upon request at the client's expense.

  • We subcontract services to trusted local partners to ensure service delivery. These partners are expected to meet our quality standards.

  • Clients are strongly encouraged to obtain personal travel insurance.

  • Clients must remain reachable during the service. Inaccessibility may affect service delivery and limit our liability.

  • Clients must comply with local laws and regulations in each country of operation. Non-compliance may result in service refusal or cancellation.

  • Where services are provided by third-party suppliers, those suppliers are independent contractors. Alvora Travel selects partners based on quality standards and is responsible for diligent partner selection, but is not liable for acts, omissions, or negligence of such third-party suppliers other than as required by law.

  • Drivers and personnel of partners are not employees or agents of Alvora Travel, and Alvora Travel is not responsible for acts or omissions of such personnel except as expressly required by applicable law.

  • This Contract is governed by the laws of the Republic of Latvia. Any dispute shall be resolved in the courts of Riga, Latvia, unless otherwise agreed in writing.

15. Insurance

Alvora Travel SIA strongly advises you to acquire comprehensive international travel insurance that is valid for the duration of your stay in the country you are visiting. This insurance should provide coverage for various travel-related aspects, including but not limited to medical expenses, trip cancellation or modification expenses, lost luggage, accidents, and repatriation. It is essential to safeguard yourself against any unforeseen circumstances.

Please note that Alvora Travel SIA cannot be held responsible for any consequences resulting from your failure or negligence to obtain appropriate travel insurance. It is your responsibility to ensure that you have adequate coverage to protect yourself during your trip.

16. Complaints

If you have any complaints, please inform us as soon as possible so that Alvora Travel SIA can address the matter promptly and efficiently. We kindly request that you submit them in writing within one week or 7 days from the completion of the trip. Claims received after this deadline will not be considered.

Please note that any claim against Alvora Travel SIA arising from these Terms and Conditions, the tour, or any events or omissions during or related to the tour, shall not exceed the amount you have actually paid to Alvora Travel SIA. We are not liable for any damages or losses other than those actually incurred and already paid for, nor are we liable for any consequential damages, future damages, lost profits, lost opportunities, mental anguish, or pain and suffering.

Our liability to you is limited to the amount we receive from you, and therefore we cannot compensate for any other costs incurred by you.

Please be aware that these terms and conditions are governed by Latvian Law and are subject to the exclusive jurisdiction of Latvian Courts.

If you have any questions, please contact us at info@alvoratravel.com or +44 20 4577 4112

Company name: SIA Alvora Travel

Registration number: 40203665810

VAT NUMBER: LV40203665810

Registration Address: Skaistkalnes iela 17 – 2, Rīga, LV-1004

Privacy & Personal Data
Personal data is processed in accordance with our Privacy Policy . By entering into this agreement and/or making a booking, the Client acknowledges that they have read, understood, and consent to the terms of the Privacy Policy, including data sharing with service providers for the purpose of service fulfilment and any applicable international data transfers. Linked here: privacy policy